Morley Companies, Inc.
Medical Emergency in Mexico
During a client incentive program in Cabo San Lucas, a participant developed a serious medical emergency. When he arrived in Mexico, he was already experiencing the extreme pain associated with gallstones. The Morley Trip Director who met him at the airport quickly discovered his condition and arranged for him to receive immediate medical attention.
With the assistance of Morley's local contacts, the participant was taken to the hospital in Cabo San Lucas. The Morley standard operating procedure in this case calls for the Trip Director to stay with the participant until the participant can rejoin the group. As the situation progressed, it became clear that the Mexican health facilities were not up to U.S. standards. With consultation from the participant's home physician, the decision was made to transport the participant to San Diego for better treatment. Morley proceeded to work with the local doctors, the local contacts and the airport to arrange for an air medevac.
This process included completing voluminous amounts of paperwork for the chartered aircraft company, the Mexican Customs Service and the U.S. Customs Service. In addition, full payment was required prior to departure. This entire process began late in the evening and culminated with the client departing for San Diego at 9 the next morning.
Happily, once in the United States, the client quickly and successfully recovered. He then made the unusual decision to fly back to Mexico and rejoin the group. When asked why he came back, the client said that the Morley team had done such a great job taking care of him, he knew it would be safe to return.
